The paradox of customer input: When to listen and when to lead

In the world of business, the customer is often enshrined as the ultimate source of wisdom. Businesses go to great lengths to collect feedback, analyse behaviours, and map out customer journeys. It’s almost gospel: Listen to your customers, and success will follow. Yet there’s a wrinkle in this straightforward narrative. In some scenarios, seeking customer […]

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Insights from “Chasing Perfection” for the small business owner

It may be an unusual book recommendation for a small business owner, but “Chasing Perfection: The Principles Behind Winning Football the De La Salle Way” by Neil Hayes offers an alternative approach to achieving excellence. Written against the backdrop of high school American football, the book summarises the coaching philosophy of the legendary Bob Ladouceur, […]

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Blue Ocean Strategy: A game changer for SMEs

In today’s business ecosystem, where competition is rife and profit margins are thinning, small and medium-sized enterprises (SMEs) often find themselves swimming in dangerous waters. However, the Blue Ocean Strategy offers a lifeline—an escape route to untapped market spaces where competition is yet to intensify. Developed by W. Chan Kim and Renée Mauborgne, this business […]

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The Innovator’s Dilemma: A crucial framework for SMEs too

Small and medium-sized enterprises (SMEs) often find themselves in a paradoxical situation. On one hand, they experience success by fulfilling a specific market need; on the other hand, this very success can turn into a vulnerability. The reason? The Innovator’s Dilemma, a concept that explains how firms can become victims of their own achievements. While […]

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Why immigrants have an incredible drive to succeed

When many of us think about immigration, our minds might jump to politics, news headlines, or national debates. But often, we miss a powerful story that’s right in front of us: the incredible drive and determination of those who leave everything they know to start anew in a different country. This isn’t about those escaping […]

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Polticians accountable

Accountability in politics: a call for scrutiny during elections

In the City of London, accountability isn’t merely desired; it’s an enforceable obligation. For evidence, consider HHI v Chase Manhattan Bank (1991), which underscored the responsibilities of financial entities in providing truthful financial advice. When a bank misleads, it’s legally liable for the fallout. The key underpinning here is that such institutions often mislead when […]

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Weather Strip is a better weather app designed for data nerds like me

In our fast-paced digital landscape, our attention hops relentlessly between screens—mobiles, tablets, smartwatches, and more. This fragmentation of focus underlines the significance of intuitive, compelling app design. But the world of app design is evolving, moving beyond just user-friendliness. It’s increasingly about seamlessly integrating heaps of information into our daily routine, ensuring technology complements rather […]

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Friends, Friendship, and the Future

As we step into yet another digital era, our concept of friends and friendship faces more turmoil. Already redefined by the rise of social media, our interpersonal relationships are on the cusp of further transformation with the advent of advanced AI personal assistants and companions. In our hyperconnected world, the term ‘friend’ has expanded to […]

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If not me, who?

I regularly ask myself the question, “If not me, who?” It is my mantra when faced with any difficult decision or activity where the easy solution is to simply do nothing. We become adults at the age of eighteen, but “adulting” is an ongoing journey for many of us, well into our fifties (as in […]

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