Archive | Business

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The transformative impact of personified values in business

I believe that personifying a company’s values presents a powerful approach to instilling a robust and coherent ethos within your organisation. It’s an innovative method that goes beyond traditional articulations of values, offering a unique and practical way to integrate these principles deeply into the organisational fabric. The essence of personifying company values Once you […]

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Cultivating a “rethink mindset”

We live in a world in a state of constant change, where new competitors emerge overnight and consumer trends shift in the blink of an eye. Small business owners and managers face the challenge of making decisions amidst this uncertainty almost daily. I believe that the ability to rethink and adapt to change is now […]

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Service innovation. SMEs and the role of AI.

Service innovation isn’t just corporate-speak or a luxury reserved for big players with even bigger budgets. It’s an essential strategy for any business—small, medium, or large—that wants to stay relevant in a rapidly evolving marketplace. What is service innovation? Simply put, it’s about doing something new or different to deliver value to your customers. As […]

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Curiosity: the key to an innovative mindset

In business, curiosity isn’t just about asking questions, it’s about discovering new paths to success, and it’s this curiosity-driven quest for improvement that leads to innovation, driving meaningful change and growth.  Having an “innovative mindset” is not about having an endless reservoir of groundbreaking ideas, but rather about cultivating a culture that encourages curiosity, experimentation, […]

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Goals, tasks and a brief introduction to OKRs

When we discuss personal productivity, we often hear the words ‘goals’ and ‘tasks’. However, there’s sometimes confusion about what each term means. Understanding the difference is simple, but crucial, whether for personal planning or steering your business towards success. Goals versus tasks A goal is an outcome you aim to achieve, reflecting the bigger picture […]

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The paradox of customer input: When to listen and when to lead

In the world of business, the customer is often enshrined as the ultimate source of wisdom. Businesses go to great lengths to collect feedback, analyse behaviours, and map out customer journeys. It’s almost gospel: Listen to your customers, and success will follow. Yet there’s a wrinkle in this straightforward narrative. In some scenarios, seeking customer […]

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