I’ve been involved in a few discussions recently on whether we have customers or clients.  For some, this may be a mere matter of semantics – saying that the terms are interchangeable.  But I think a business needs to be consistent in their reference and we haven’t been. Customer vs Client – what is the...

The lack of an effective system for managing tasks and time can leave you feeling over-whelmed and under pressure. It amazes me that time management (or task management) systems like Seven Habits or Getting Things Done are not taught in school as the positive impact that they can make on someone’s life is immeasurable. I...

First, let me say that I am a frequent consumer of services from recruitment agencies. I run a fast growing business and without them, my job would be made far more difficult. I love them… but I hate them. Other than getting five cold calls per day from different recruiters – which can be annoying,...

I was standing in line at the bank the other day with about eight other people.  There was one teller, but I could see four other people sitting at “closed” windows looking very busy.  Eight customers in the queue – one teller.  Four other bank employees with their heads down trying not to make eye...

In the movie About a Boy, Hugh Grant’s financially independent and unemployed character tried to explain how he manages to keep busy: I find the key is to think of a day as units of time, each unit consisting of no more than thirty minutes. Full hours can be a little bit intimidating and most...

I came across an article in Inc. Magazine last month on Servant Leadership that really hit the mark for me. The basic premise is summed up by a quote from Kent Keith, CEO of Greenleaf Center of Servant Leadership: “I think the simplest way to explain it would be to say that servant leaders focus...